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We are here to help you succeed with Decktools every step of the way: from your first designs to your hundredth sale, we offer comprehensive support. We encourage every DeckTools user to take advantage of our free one-on-one training, as well as online classes and training videos. You can also get answers 24/7 on our Customer Support Forum, see below for the full details.
Speak to a DeckTools® Training & Support Specialist
DeckTools software users receive free unlimited phone support during business hours.
Call (800) 925-5099 (toll-free) and ask to speak to a technical support specialist
The DeckTools Customer Forum is an invaluable tool for any DeckTools user. A vibrant community of deck professionals as well as our technical support staff answer questions and hold discussions on a wide variety of topics. In addition, DeckTools users frequently share custom railings, custom objects, and other files.
You must register to post in the forum. To register, fill out this form. Within 24 hours, DeckTools staff will approve your account. You can then view and post in the forum. Find further instructions in our User's Guide.
Schedule Comprehensive Training
With each license purchase you receive a free personalized Running Start training session. This one-on-one based training session covers initial setup, configuration, and a complete project design and estimating session to give you the running start you need to put DeckTools software to work for your business immediately.
Regularly-used features are covered by self-paced online training videos that you can review anytime. All of the training videos are available via the Customer Forum in the Pinned Topics category
This section covers topics such as: getting started, estimating, railings and stairs, custom lattice and sidings, door and window cutouts (for the adjacent house), custom financing, working with drawings and reports, and more!
