This position is responsible for responding to the customer predominantly telephone and e-mail. The responsibilities dealing with a variety of customer requests, problems, inquiries as well as processing orders placed by the customer. It is an entry level position for an individual with technical capabilities.
|% Time||Job Responsibilities|
|40%||Take customer phone calls, enter orders and provide customers with pricing, product information, shipping dates etc.|
|40%||Receive emailed, EDI, and faxed orders to input into our order entry system.|
|20%||Review and consult with customers on job quotes, plans, custom solutions.|
|Required or Preferred||Degree or Certification|
|Required||High School Diploma|
|Preferred||Technical School, Classes in Construction Industry|
|Years||Type of Experience|
|2 Years||Customer service or any related construction experience.|
|2 Years||Technical experience related to wood construction, plan reading, general understanding of engineered wood floor and truss systems.|
|Skill Knowledge or Ability||Explanation|
|Computer Skills||Keyboard minimum of 40 WPM, working knowledge of Word, Excel, and Outlook.|
|Accountability & Dependability||Able to demonstrate reliable and punctual attendance.|
|Mathematical Reasoning||Able to add, subtract, multiply and divide whole numbers, fractions and decimal equivalents.|
|Reading Comprehension||Able to read and write basic correspondence and to follow instructions.|
|Communication||Able to communicate one-on-one and in small group settings.|
|Customer Focus||Able to solve customer problems quickly and effectively.|
|Basic construction||Basic construction knowledge of wood frame buildings, material take offs, blueprint reading.|
This full-time position is located in Maple Ridge, B.C. Canada
Relocation will not be considered for this position.
To apply for this position, please send your resume to email@example.com.
Job posted: 3/8/2018
Please Note: All job offers are contingent upon a successful background investigation and drug test.
In keeping with the Company’s commitment to the communities in which it does business, we are an equal opportunity employer.