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Engineering & Truss Software Support Technician

McKinney, Texas

Position Summary

Provide support for Simpson Strong-Tie’s Integrated Component Systems Software, a program used for truss layout, design, engineering, and fabrication. Assist engineering and design services by providing back checks and component review for projects going through component review and design services.

Essential Duties & Responsibilities

% Time Job Responsibilities
50% Technical Support of the ICS software for customer queries.
30% Assist in completing reviews of truss component design - working with Simpson Strong-Tie Engineering and customers.
15% Test software to help improve the product to better support regional concerns.
5% Perform new customer implementation which includes performing software installations, occasional on-site and remote training, and continual customer support as needed to achieve customer proficiency.

Education & Certification Requirements

Required or Preferred Degree or Certification
Preferred Bachelors Degree


Years Type of Experience
2 years Relevant experience in truss industry and regional building practices and a general understanding of truss design and engineering.

Skills, Knowledge & Abilities

Skill Knowledge or Ability Explanation
Customer Focus Quickly and effectively solve customer problems and maintain productive customer relationships. Readily adjust priorities to respond to pressing and changing customer needs. Recognize potentially adverse customer reactions and develop better alternatives.
Self-management Set priorities, goals and timelines to achieve maximum productivity. Manage multiple projects and competing priorities. Display a high level of initiative, effort, and commitment towards completing assignments in a timely manner. Create his/her travel and work schedule to meet department objectives and customer needs.
Communication Excellent communication skills; written and verbal, proof reading, professional phone demeanor. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Enthusiastic attitude and ability to work well with others.
Teamwork Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to reach mutually beneficial solutions.
Math Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reading and writing Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and construction documents such as building plans. Write routine reports and correspondence including software specifications.
Speaking and communication Communicate verbally in an appropriate way for the audience he/she is speaking to. Communicate effectively and respectfully with co-workers. Listen with full attention to what other people are saying, making sure to understand the needs being expressed, asking questions as appropriate without interrupting. Speak proficiently in front of groups of customers, coworkers, and managers.
Analysis/Reasoning Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accountability and Dependability Arrive to appointments/meetings on time and follow instructions, policies, and procedures. Fulfill commitments made to customers, peers, co-workers, and managers. Hold self and others accountable for measureable, high-quality, timely, and cost-effective results.
Attention to detail Monitor and review work for accuracy and completeness. Complete work according to procedures and standards. Maintain an organized workspace. Understand verbal instructions.
Computer Skills Excellent proficiency in Microsoft software environment including Word, Excel, Access, Outlook and Powerpoint. Experience with AutoCAD, BlueBeam Revu (PDF), Simpson Strong-Tie software & web applications, and TechSmith SnagIt Editor a plus.

Travel Required / %: This job requires domestic travel, 5% of the time.

This full-time, exempt position is located in McKinney, Texas.

Relocation will be considered for this position.

To apply for this position, please send your resume to 23HR@strongtie.com

Job posted: 7/27/2017

Please Note: All job offers are contingent upon a successful background investigation and drug test.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer.