The Inside Sales Representative is responsible for servicing the customer by handling all types of customer problems and requests as well as processing orders - usually by telephone.
|% Time||Job Responsibilities|
|80%||Answer incoming phone calls and provide customers with requested information (pricing, ship dates, freight estimates, etc.).|
|10%||Input customer orders into order entry computer system.|
|10%||Provide limited technical assistance to inquiries.|
|Required or Preferred||Degree or Certification|
|Preferred||Bachelor’s Degree (B.A./B.S.)|
|Required||High School Diploma|
|Years||Type of Experience|
|2 Years||Related experience and/or training|
|Skill Knowledge or Ability||Explanation|
|Attention to Detail||Ability to diligently attend to details and pursue quality in accomplishing tasks.|
|Product Knowledge||Familiarity and basic understanding of product names. (Training in this area will be provided upon hire)|
|Customer Focus||Ability to build and maintain customer satisfaction.|
|Analysis/Reasoning||Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.|
|Math||Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.|
|Language||Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.|
|Speaking||Ability to use language that is appropriate to the audience, occasion, and purpose.|
|Writing||Ability to generate messages that instigate appropriate actions.|
|Reasoning||Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.|
|Accountability & Dependability||Ability to show up to work on time, and follows instructions, policies, and procedures. Ability to meet productivity standards, deadlines, and work schedules.|
|Computer Skills||Score in the proficient range on Typing assessment.|
This full-time, non-exempt position is located in Columbus, OH.
Relocation will not be considered for this position.
To apply for this position, please send your resume to ColumbusCareers@strongtie.com.
Job posted: 2/16/2018
Please Note: All job offers are contingent upon a successful background investigation and drug test.
In keeping with the Company’s commitment to the communities in which it does business, we are an equal opportunity employer.