For more than 60 years, Simpson Strong-Tie has focused on creating structural products that help people build safer and stronger homes and buildings. Considered a leader in structural systems research, testing and innovation, Simpson Strong-Tie is one of the largest suppliers of structural building products in the world.
At Simpson Strong-Tie we value the individual, and the creativity that individuals can bring to the workplace. You join this company for a career, not a job!
This position is responsible for the on-site IT support of Simpson Strong-Tie's Riverside, Chandler, AZ and Kaplei, HI offices. Providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.
|% Time||Job Responsibilities|
|50%||Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems.|
|25%||Install, monitor and maintain user workstations, operating systems and applications|
|10%||Suggest and implement Helpdesk/IT support process improvements||5%||Assure compliance with internal controls related to particular IT functions|
|5%||Write knowledgebase articles of solutions and "how to" information for users and IT technicians|
|5%||Administer and maintain network security access|
|Required or Preferred||Degree or Certification|
|Preferred||Bachelor's degree in related field|
|Preferred||Cisco Networking Certification|
|Years||Type of Experience|
|4 years||Demonstrable Windows operating system and MS Office expertise.|
|4 years||Microsoft Active Directory environments and in applying application security therewith.|
|4 years||Support of basic network infrastructure including LANs, WANs and WiFi.|
|4 years||Microsoft Server support.|
|4 years||Managing medium to large projects from planning to fulfillment.|
|Skill Knowledge or Ability||Explanation|
|Self-Management||Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.|
|Teamwork||Build and sustain cooperative working relationships.|
|Attention to Detail||Achieve thoroughness and accuracy when accomplishing a task.|
|Self-Management||Manage multiple projects and completing priorities.|
|Problem Solving||Identify options for solving a problem and evaluate the strengths and weaknesses.|
|Speaking||Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.|
|Writing||Write in a clear, concise, and organized manner for the intended audience.|
|Customer Focus||Quickly and effectively, solve customer problems.|
This full-time, exempt position is located in Riverside, CA
Relocation is not available for this position.
To apply for this position, please submit your resume to firstname.lastname@example.org.
Job posted: 2/22/2018
Please Note: All job offers are contingent upon a successful background investigation and drug test.
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer.