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Technical Support Representative

McKinney, TX

Position Summary:

The Engineering Support Technician collaborates with Branch Engineers, Training Manager and Sales Managers to provide technical support and large project quoting to a diverse customer group. This unique position relies on extensive knowledge of construction practices (especially wood framing) and our product lines, familiarity with internal quoting programs, excellent written and verbal communication skills, and rational decision making to support our internal and external customers.

Essential Duties & Responsibilities:

% Time Job Responsibilities
65% Investigate and answer internal & external customer inquiries related to all Simpson product lines (connector, lateral, ICI and fastener), product usage, and other technical inquiries. Communicate production capabilities and limitations and provide information on allowable product modifications. Questions are via phone inquiry, email or in person.
15% Act as primary or back up for quoting various product lines and assist Literature Coordinator as needed.
10% Develop tools (literature, spreadsheets, templates, etc.) to improve communication and efficiency.
5% Assist with internal training on technical topics related to the use of Simpson Strong-Tie products.
5% Special projects as directed by the Branch Engineering Manager or Branch Engineers.

Education & Certification Requirements:

Required or Preferred Degree or Certification
Preferred Bachelor's Degree (BA/BS)

Minimum Experience:

Years Type of Experience
2 years Relevant experience in industry

Skills, Knowledge & Abilities:

Skill Knowledge or Ability Explanation
Problem Solving Ability to identify the information needed to solve a problem effectively. Recognize potentially adverse customer reactions and develop better alternatives.
Customer focus Quickly and effectively solve customer issues and maintain productive customer relationships. Readily adjust priorities to respond to pressing and changing customer needs.
Communication Excellent communication skills; written and verbal, proof reading, professional phone demeanor. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Teamwork Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to reach mutually beneficial solutions. Enthusiastic attitude and ability to work well with others.
Math Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.
Accountability & Dependability Ability to show up to work on time, and follows instructions, policies, and procedures. Ability to meet productivity standards, deadlines, and work schedules.
Computer Skills Excellent proficiency in Microsoft software environment including Word, Excel, Access, Outlook and PowerPoint. Experience with AutoCAD, Simpson Strong-Tie software & web applications.

Travel Required / %: This job requires domestic travel, less than 5% of the time.

This full-time, non-exempt position is located in McKinney, TX.

Relocation will not be considered for this position.

To apply for this position, please send your resume to 23HR@strongtie.com.

Job posted: 3/29/2018

Please Note: All job offers are contingent upon a successful background investigation and drug test.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer.