This position is responsible for responding to our customers predominantly via telephone and e-mail. The responsibilities include dealing with a variety of customer requests, problems, and inquiries as well as processing orders placed by the customer. A background in wood construction, building concepts, and/or systems as well the ability to quote and communicate these concepts is required.
|% Time||Job Responsibilities|
|40%||Take customer phone calls, enter orders and provide customers with pricing, product information, shipping dates etc.|
|40%||Receive emailed, EDI, and faxed orders to input into our order entry system.|
|20%||Review and consult with customers on job quotes, plans, and custom solutions.|
|Required or Preferred||Degree or Certification|
|Required||High School Diploma|
|Preferred||Technical School, Classes in Engineering or Wood Construction Industry|
|Years||Type of Experience|
|2 Years||Customer service or any related construction experience.|
|2 Years||Technical experience related to wood construction, plan reading, and/or general understanding of engineered wood floor and truss systems.|
|Skill Knowledge or Ability||Explanation|
|Computer Skills||Keyboard minimum of 40 WPM, working knowledge of Word, Excel, and Outlook|
|Accountability & Dependability||Able to demonstrate reliable and punctual attendance|
|Mathematical Reasoning||Able to add, subtract, multiply and divide whole numbers, fractions and decimal equivalents|
|Reading Comprehension||Able to read and write basic correspondence and to follow instructions|
|Communication||Able to communicate one-on-one and in small group settings|
|Customer Focus||Able to solve customer problems quickly and effectively|
|Basic construction||Basic construction knowledge of wood frame buildings, material take offs, blueprint reading|
Travel: Travel is not required for this position.
This full-time, position is located in Brampton, Ontario, Canada.
Relocation will not be considered for this position.
To apply for this position, please send your resume to firstname.lastname@example.org.
Job posted: 10/12/2018
Please Note: All job offers are contingent upon a successful background investigation and drug test.
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer.