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Inside Sales Representative – Bilingual

Brampton, Ontario

Position Summary

This position is responsible for responding to our customers predominantly via telephone and e-mail. The responsibilities include dealing with a variety of customer requests, problems, and inquiries as well as processing orders placed by the customer. A background in wood construction, building concepts, and/or systems as well the ability to quote and communicate these concepts is required. This position requires someone who is bilingual in English and French.

Essential Duties & Responsibilities:

% Time Job Responsibilities
40% Take customer phone calls, enter orders and provide customers with pricing, product information, shipping dates etc.
40% Receive emailed, EDI, and faxed orders to input into our order entry system.
20% Review and consult with customers on job quotes, plans, and custom solutions.

Education & Certification Requirements

Required or Preferred Degree or Certification
Required High School Diploma
Preferred Technical School, Classes in Engineering or Wood Construction Industry


Years Type of Experience
2 Years Customer service or any related construction experience.
2 Years Technical experience related to wood construction, plan reading, and/or general understanding of engineered wood floor and truss systems.

Skills, Knowledge & Abilities

Skill Knowledge or Ability Explanation
Computer Skills Keyboard minimum of 40 WPM, working knowledge of Word, Excel, and Outlook
Accountability & Dependability Able to demonstrate reliable and punctual attendance
Mathematical Reasoning Able to add, subtract, multiply and divide whole numbers, fractions and decimal equivalents
Reading Comprehension Able to read and write basic correspondence and to follow instructions
Communication Able to communicate one-on-one and in small group settings
Customer Focus Able to solve customer problems quickly and effectively
Basic construction Basic construction knowledge of wood frame buildings, material take offs, blueprint reading
Communication Ability to read, write and speak in French is required

Travel: Travel is not required for this position.

This full-time, position is located in Brampton, Ontario, Canada.

Relocation will not be considered for this position.

To apply for this position, please send your resume to hr@strongtie.com.

Job posted: 10/12/2018

Please Note: All job offers are contingent upon a successful background investigation and drug test.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer.