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Use the form below to contact Simpson Strong-Tie about general matters. In most cases you will receive a response within two business days.
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Click here to contact engineering technical support.
To serve you promptly and efficiently, please include the following information when you contact us for technical support. In most cases you will receive a response within two business days. If you have an urgent concern, please call us at (800) 999-5099
- Which Simpson Strong-Tie product are you using?
- What is your load requirement?
- What is the carried member's width, height and material?
- What is the supporting member's width, height and material?
- What is the application?
- What Simpson Strong-Tie literature are you using? (See the bottom of the last page for the document form name, such as "C-C-2019" or "T-C-NAILUPLFT18")
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To speak with our Engineering Technical Support team, please call (800) 999-5099. We're available Monday through Friday, 8:00 a.m. to 5:00 p.m. in Eastern, Central, and Pacific time zones, and your call will be routed to the nearest regional office.
Browse our FAQs to find answers to the questions we are frequently asked.
Contact our Training Team if you have questions about a workshop or our training offerings.
Visit our Product Idea Submittal page to learn more about how you can share your product idea with us.
Fill out our Order by Mail form to request delivery of printed catalogs, technical guides, design guides, and product guides.