Simpson Strong-Tie Deck Planner Software™ FAQs

Because of the robust functionality of Deck Planner Software that provides many different design and reporting components, it may take additional time to load the software the first time it is launched. However, subsequent uses will load much faster.

You can change the view in the preview window in three ways:

1. Perspective:

   • The software offers a view-reset icon in the upper, right-hand corner.
     
     Clicking on the faces of the cube will let you view the TOP, LEFT and RIGHT sides directly.

   • Click and hold the LEFT mouse button and then move your cursor. Release when you have the desired view.

2. Location:
   • Location adjusts where your deck appears in the preview window (much like a scroll-bar would). Click and hold the RIGHT mouse button and then move your cursor. Release when you have the desired view.
3. Zoom:
   • Zoom enables you to control the scale of the view displayed in the preview window (zoom in for more detail, zoom out for overview). Use your mouse’s scroll wheel to zoom – rotating the wheel AWAY from you will zoom IN, rotating the wheel TOWARD you will zoom OUT.

The tool does not require that the functions be visited in order. You can visit, or revisit, any of the sections at any time and in any order. Use the menu bar on the left hand side to access the full range of design features on the Deck Planner Software.

The Deck Planner Software enables the user to add one level above the main level. Touch Design and Additional Levels to add a second level to your design.

Yes. Click the save & report button. After the design processes, it will be saved in your project list. From there you can modify the design by clicking open and edit under the design thumbnail.

There are several possible reasons for this:

• The design process was exited prior to completing the project.
• The project was completed and the reports viewed on the screen, but the "Print and Save Report" button was not selected and thus the design was not processed and saved.
• An error occurred in processing your design and the project was not saved.

Unfortunately, the project can no longer be accessed. It is safe to delete it and begin a new project.

No, the Deck Planner Software only operates properly with one instance of the application launched at a time. Trying to launch more than one instance at a time in separate windows or tabs may cause your browser to freeze.

There are several factors that can affect the performance of the Deck Planner Software. Limited internet access, older computers, laptops/tablets, graphics cards, and insufficient system memory can all result in the app loading slowly or feeling slow to process.

For questions about using the Deck Planner Software, send an email to: simpson-deck@diytechnologies.com. Questions will be answered within two business days.