Simpson Strong-Tie Deck Planner Software™ FAQs
What are the minimum system requirements for running the Deck Planner Software?
Web Browser: Firefox, Chrome, Edge or Safari. IE is not supported at this time.
- Operating system: 64-bit Windows 7 SP1+, macOS 10.11+
- Graphics card: WebGL 1.0 support, Intel HD 4000 or better
- CPU: SSE2 instruction set support
- Memory: 8GB RAM or greater is recommended
- Minimum screen resolution: 1920 x 1080
- Mouse: A two-button mouse with scroll
- Additional software: Latest version of Adobe Acrobat Reader XI or DC for the installed operation system
What should I expect when launching the Deck Planner Software for the first time?
When first launching the Deck Planner Software, you will need to set up an account with a unique user login and password.
What can I expect the first time using the tool?
The initial loading screen (the first screen you see with a loading bar) will take a few minutes as the main code and data for the app needs to download.
Can a user log into more than one computer using the same login credentials?
Yes. However, users won't see saved designs from the other machine until they login or restart the application.
How do I change my view?
Please refer to the in-app tutorial for all questions regarding how to view your deck design.
How do I advance (or go back) after making a selection?
The tool does not require that the functions be visited in order. You can visit, or revisit, any of the sections at any time and in any order. Use the bottom right menu bar to undo or redo the full range of design features in the Deck Planner Software.
Will Deck Planner Software run on an iPad or tablet?
No. The software platform does not offer any WebGL support for iOS or Android in the browser.
How many different levels can I add to my deck?
The Deck Planner Software enables the user to add multiple horizontal levels to their deck designs. Select the "ADD LEVEL" icon to create additional levels.
Can I save an unfinished design and finish it later?
Yes. Click the "Show Menu" button and save as a new design. The auto-save function will also automatically save your design throughout the design process.
Can I work on more than one design simultaneously?
Yes. You must save your work using different version names in order to see them simultaneously.
What does Simpson Strong-Tie do with the designs once they are created?
Each deck design is unique to the user account and only the user has access to their deck designs.
Is there training available for Deck Planner Software?
How do I access my saved deck designs?
When launching Deck Planner Software, select "load designs option." Once in the software, select the "Show Menu."
What is included in the full output report?
The full output report includes the 3D view of the deck design, plan views, permit submittal pages and a full bill of materials (lumber, decking, railing and hardware).
I was using an earlier version of your Deck Design software. Can I transfer my design to this new version?
No. The new Deck Planner Software version is built on a more robust platform and therefore, the files are non-transferrable. You can click the link here to access your older designs.
My username and password are not working.
If you're an existing user prior to June 15, 2019, please register for a new account as we've moved to a new platform and version of our Deck Planner Software. If you're a user who registered after June 15, 2019, and you've forgotten your username and password, please click the Reset button.