Pergola Planner Software – System Requirements and FAQs
What should I expect when launching Pergola Planner Software for the first time?
When first launching the Pergola Planner Software, you will need to set up an account with a unique user login and password.
When I login to Pergola Planner Software, I see an option to design a deck. What option should I choose?
Simpson Strong-Tie also has a deck planning software option called Deck Planner Software™. If you are designing a pergola, you will select the pergola design option. At this time the deck design tool and the pergola design tool do not work in conjunction with each other so if you want to design a deck as well, you will need to start a deck design option in addition to the pergola design.
What can I expect the first time using the tool?
The initial loading screen (the first screen you see with a loading bar) will take a few minutes as the main code and data for the app needs to download.
Can a user log into more than one computer using the same login credentials?
Yes. However, users won’t see saved designs from the other machine until they login or restart the application.
How do I change my view?
Please refer to the in-app tutorial for all questions regarding how to view your pergola design.
How do I advance (or go back) after making a selection?
The tool does not require that the functions be visited in order. You can visit, or revisit, any of the sections at any time and in any order. Use the bottom right menu bar to undo or redo the full range of design features in Pergola Planner Software.
Will Pergola Planner Software run on an iPad or tablet?
No. The software platform does not offer any WebGL support for iOS or Android in the browser.
Can I save an unfinished design and finish it later?
Yes. Click the “Show Menu” button and save as a new design. The auto-save function will also automatically save your design throughout the design process.
Can I work on more than one design simultaneously?
Yes. You must save your work using different version names in order to see them simultaneously.
What does Simpson Strong-Tie do with the designs once they are created?
Each pergola design is unique to the user account and only the user has access to their pergola designs.
Is there training available for Pergola Planner Software?
Yes. Included in the Pergola Planner Software is an in-app tutorial that users can follow along with when designing their pergola. In addition, users can access Pergola Planner Software videos available on YouTube.
How do I access my saved pergola designs?
When launching Pergola Planner Software, select "load designs option." Once in the software, select the "Show Menu."
What is included in the full output report?
The full output report includes the 3D view of the pergola design, plan views and a full bill of materials (lumber and hardware).
My username and password are not working.
If you’re an existing user prior to June 15, 2019, please register for a new account. If you're a user who registered after June 15, 2019, and you've forgotten your username and password, please click the Reset button.