DeckTools® Deck Sales and Design Software
Simpson Strong-Tie® has discontinued development and sales of DeckTools® desktop software effective 10/21/15, release 3.6.9 will be the last and final update.
DeckTools software will still continue to function and Simpson Strong-Tie will continue to offer training and design support. We encourage every DeckTools user to take advantage of our free training, as well as our online videos which will remain active.
We appreciate your business and support.
Speak to a DeckTools® Training & Support Specialist
DeckTools software users receive free unlimited phone support during business hours.
Call (877) 332-5397 (toll-free) and ask to speak to a technical support specialist.
DeckTools Online Resources
DeckTools 3.6.9 release notes
Visit our online videos for additional how-to instructions.
DeckTools Support FAQ
Can I transfer my license to a different computer?
Yes, contact firstname.lastname@example.org or call 877-332-5397. We will reset your license and send you a download link.
Now that I’ve transferred my license I no longer have my custom objects. How can I move them to the new computer?
Follow these steps:
- Close DeckTools on Computer A (old computer)
- Open the Documents folder (Computer A) where you will find a folder called “DeckTools Data.” Copy this folder to a USB drive
- Go to Computer B (new computer) and delete the DeckTools Data folder.
- Next, copy the DeckTools Data folder from the USB drive and paste it in the Documents folder on your computer.
- Start DeckTools on Computer B and items will be available
- To Transfer Designs/Projects, simply copy and paste to a USB drive
Can you tell me what the computer and graphics card requirements are?
Since we are no longer selling or updating this tool we do NOT recommend purchasing a new computer or graphics card for the purpose of running DeckTools software; however, if you are wanting to transfer your license to an existing computer and want to confirm whether the software will run, you can use the requirements listed below:
- Microsoft Windows 7, Windows 8, Windows Vista, or Windows XP
- Intel i5 Processor - 2.5 GHz or greater
- 4 GB RAM or greater
- 2 GB of available hard disk space
- Keyboard and mouse with scroll wheel (scroll wheel used to zoom view in and out)
- Monitor capable of displaying XGA (1024 x 786 x 24-bit color or higher resolution
- Microsoft Office with Excel and Word
- Minimum: 3D Game Quality Cards: NVIDIA GeForce GTX 560 or better (Windows 8-GeForce GTX 660 or better).
- Ideal: 3D CAD-Quality Cards: NVIDIA Quadro K4000 or better (not Quadro NVS, which is 2D)
- Not Supported: Intel Graphics Family
- 1 GB of Graphic RAM (2 GB or greater is ideal)
I’m getting an “invalid license” error when I open the program. How can I fix this?
BEFORE taking the steps below, make sure you have your license/serial number available. You would have received this number when you purchased the software. If you do not have it, contact customer service.
- Go to the C:drive on your the computer
- In the list of folders open the Program Data* folder
- Open the SST folder
- Right-click on the Run-Time Date folder and select the delete option
- Close everything and get back to the desktop
Open DeckTools and enter your serial number XXXXXX
- *If you do not see the Program Data folder go to the Control Panel>Appearances and Personalization> folder options
- Click on the View tab
- Click on the Show hidden files and folders button
- Click OK and then go back to C:drive and follow steps above
I am getting a “DeckTools has stopped working” error. How can I fix this?
This is likely caused by upgrading to Windows 10. See Windows 10 support below and follow the steps. If you have not upgraded to Windows 10, it’s possible you just need to manage your 3D Settings. Start at Step 2 under the Windows 10 error directions.
I recently updated to Windows 10 and now DeckTools is not working
First, you need to determine which graphics card you have. You can do this by following these steps: If using Windows 8 or 10, right click on the Windows START button 10 and select Device Manager. If using Windows 7, left click on start and then click on Control Panel
- Open Device Manager
- Open Display adapters and it will show you the graphics card
- Double click on this and a new window opens
- Click Driver tab and choose to update
- Download driver and install. Just follow the on screen directions. Use the defaults.
- Screen will change a lot, this is normal
- Some cases might ask you to restart the computer
NOTE: If you were previously running the software with just an Intel card (which does not meet the DeckTools requirements) the only fix is to revert back to the previous version of Windows (7 or 8). You can also try jumping to STEP 4. If you have an AMD card, you can try updating it through the AMD website; however, there is no guarantee for this. Finally, if you are using a GeForce/Nvidia graphics card, you should proceed with the following steps:
Go to http://www.nvidia.com
- Go to the Drivers tab (top left) and select Geforce or ALL Nvidia drivers based off which graphics card you have
- Choose the Manual Driver Search and complete the each dropdown (be sure to choose the correct version of Windows) select Start Search
- Results will appear and you will want to select the most recent date and “Install and Update.”
- This will take a moment to run. Follow the default and let it run. It will let you know once it’s been completed.
- Manage 3D settings
- Open the Nvidia Control panel (usually found in the control panel under “Appearances and Personalization”)
- Select Manage 3D Settings
Select Program Settings
- Use the drop down to select DeckTools. If you do not see DeckTools select the “ADD button” and then select it from the list. Be sure to hit “apply.”
- If given the option to “auto select” set the processor to the High-Performance Nvidia Processor and then click Apply in the lower right corner
Set PhysX configuration
- Auto select, choose which card you have and hit “apply”
- Finally, go to Hardware and Sounds in the Control Panel and select Power Options select the option to “Show Additional Plans” then select “HIGH PERFORMANCE”