SST offers an extensive line of plate sizes that align very well with our customers’ needs. All of our 18-gauge plates are high strength; in addition, we manufacture a special high-tension truss plate.
We have manufacturing and distribution centers throughout the continental United States and Canada.
All plate orders are processed and shipped within a week from the most convenient warehouse.
No, CS Truss Studio™ and CS Director™ are completely new programs developed exclusively by Simpson Strong-Tie.
There are many resources available in the Director and Truss Studio Help systems. Additionally, the ICS Customer Zone has many useful resources. The ICS Helpdesk is open Monday through Friday, 6:00 a.m.–5:30 p.m. Mountain Time to take questions over the phone or by email. Our team is here to support you and committed to addressing your questions or concerns as quickly as possible.
A team of Helpdesk representatives is available to answer your call Monday through Friday, 6:00 am–5:30 pm (Mountain Time). When you call the ICS Helpdesk at (866) 252-8606 during normal business hours, you will be prompted to press “1” with Truss inquiries or “2” with EWP and other software support inquiries. In the event that all Helpdesk representatives are assisting other customers, you’ll be given three options: (1) Stay connected and wait for the next available agent; (2) request to disconnect, retaining your place in the queue, and automatically receive a call back from the next available agent ,; * (3) leave a voicemail and the next available agent will contact you.
* When using the auto-call back option, follow the prompts carefully to ensure your callback request is submitted.
Component Solutions® Director™ and Truss Studio™ fees are included as part of the truss plate-pricing package. EWP Studio™ has a separate fee schedule.
At this time, only component manufacturers and engineers performing analysis to retrofit solar panels on trussed roofs are allowed access to the software.
Simpson Strong-Tie offers a management program (Director) and an integrated layout-and-design program for roof and floor trusses (Truss Studio™). In addition, we offer EWP Studio™ and a separate program for wall panel design (through our legacy software).
The software interfaces with all major equipment manufacturers.
Typically, we do not install software on prospective customers’ computers, but we will arrange that customers who display sufficient interest to borrow one of our training laptops for a few weeks after completing an introductory training demonstration.