Simpson Strong-Tie partners with you throughout your business journey. From helping you develop an effective implementation plan to the training and support services we offer, we are your trusted partner today, tomorrow and in the future.
We utilize a phased approach to ensure successful implementation of our software and connector plates. We start with a discovery phase in which we work together with you to assess your business needs. This transitions into an implementation and training phase in which we develop a unique design and implementation plan to ensure a smooth, quick transition to the solution.
With any change, there are a lot of moving parts to manage. Our experienced team works together with you to develop a comprehensive implementation plan to streamline your transition process. The key factors in a successful implementation are clearly defining a path to success, being realistic about what is required, and committing to the execution of the implementation plan.
We work with you to define a roadmap to success, assessing progress at each milestone to ensure we remain on track for a smooth and effective transition to Component Solutions® software.
Whether you’re looking for in-person or virtual training, the Component Solutions training program is able to meet your needs. After you’ve completed the pre-requisite training videos, formal training commences, led by a team of Component Solutions experts. Training takes place via instructor-led exercises combined with a comprehensive video library to get your team up-to-speed quickly.
A comprehensive and up-to-date software Help system is available to support Component Solutions users. We also offer monthly webinars, which offer tips to improve designer efficiency and overall productivity.
Our industry-experienced Customer Support representatives are accessible via phone, email and remote support tools. Anytime you need help with your software, we have the tools and expert team to help you.
Please email us at CSHelp@strongtie.com or call us toll-free at (866) 252-8606.
“Simpson Strong-Tie’s Help Desk is one of the best help desks we’ve ever dealt with. They bend over backwards for us.”
-Automated Building Components
“Simpson Strong-Tie’s ICS team and their industry experience has helped us take our business to a new level.”
-Roof Tech Truss